When things don't go to plan, we'll do all we can to find a solution that gets you where you're going as fast as possible.

We will contact you!

Irregularities

Delayed flights

A delay on your flight may occur, usually on the day of departure and we understand that this can be frustrating. We’ll do our best to keep you updated with the very latest information and help you.

We'll also do our best to send you regular updates by SMS and through our app. If you gave us your phone number when making your booking, you’ll automatically receive SMS updates.

Even if you’re notified of the delay before you arrive at the airport, we ask you to check in on time (according to your original flight time), unless advised otherwise. Sometimes it’s possible that the delay may be shorter than expected, and we really don’t want you to miss your flight.

Cancelled flights

If your flight is cancelled, we'll always do our best to inform you of your options as soon as possible by SMS and through our app.

If your flight has been cancelled, you can choose from one of the following two options:

Rebook your flight

If your flight has been cancelled, we do our best to rebook you to your final destination. If we don't do this for you, you can change your booking online. You can also choose to change your booking to a later date, to the same destination (including your onward and return flights with us) where there are seats available.

Refund your unused ticket

If you no longer want to travel, you can cancel your booking and claim for a refund of your unused ticket, including any onward flights and your return journey (provided they're with us).

You can read more about delays, cancellations and your rights here