Ticket includes:
- 1 underseat bag (30x20x38 cm)*
1 overhead cabin bag (55×23×40cm)*
2 checked bags (23 kg each)
Seat reservation
Fast Track (selected airports)
Priority Boarding (selected airports)
Refundable
*Your underseat bag + overhead cabin bag have a combined weight limit of 15 kg.
Optional add-ons: Food and drinks (most flights).
Name change: Free
Rebooking domestic flights: Free*
Rebooking international flights: Free*
Refundable: Fully refundable
Conditions apply
*No change fee, but any applicable fare difference must be collected.
Ticket conditions
- Your booking reference is your only confirmation of booking.
- All fares charged per person, per one way flight and include all mandatory government taxes and charges.
- Prices are subject to availability and not guaranteed until purchase.
Changing Flex
- Changes to date, time, destination and name allowed up to 30 minutes before scheduled departure.
- No change fee, but any applicable fare difference must be collected.
- Changes can only be made to another flight where there is availablity within the same ticket type.
- Destinations can only be changed from domestic to domestic (within same country) or international to international.
- Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
- Certain tickets cannot be changed online – you'll need to call our Contact Centre to make changes.
Cancelling Flex
- Fully refundable and can be cancelled online.
- All flights are charged at the time of booking.
Name change: Free
Rebooking domestic flights: Free*
Rebooking international flights: Free*
Refundable: Fully refundable
Conditions apply
*No change fee, but any applicable fare difference must be collected.
Ticket conditions
- Amounts shown are per person and inclusive of taxes, fees and charges. Certain forms of payment may incur additional fees.
- Prices are subject to availability and not guaranteed until purchase is completed. Upon completion of reservation and payment, an electronic travel document and receipt will be sent.
Changing Flex
- Changes to date, time and date may be made up to 30 minutes before your originally scheduled departure, or your new departure, whichever is earlier. If you do not use the outbound portion of your ticket, or change it prior to departure, no further changes may be made to your reservation.
- In case of changing flights, Flex fares may be rebooked to the same ticket class or higher. Any difference between the amount paid and a higher applicable fare will be charged. In case of upgrade from a Lowfare/Lowfare+ to a Flex fare, the original non-refundable amount remains non-refundable.
- Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
- Certain tickets cannot be changed online – you'll need to call our Contact Centre to make changes.
Cancelling Flex
- Tickes are fully refundable and can be cancelled via My Travels on our homepage. If booking is cancelled before departure the tickets will be automatically refunded. If not, a refund must be requested on our home page.
Service charge - phone and airport bookings
- There's a service charge (30 EUR, or equivalent in local currency, per person) for bookings and changes made by phone and at the airport.
Service charge - phone and airport bookings
There's a service charge (30 EUR per person, each way) for bookings and changes made by phone and at the airport.