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Travelling with us

Baggage
How much baggage you can bring, protecting your baggage for travel, and what not to pack.
Check-in and boarding
When, where and how to check in, whether you’re online, at the airport, or going directly to your gate.
Special assistance
Find out about requesting special assistance if you have reduced mobility or a disability.
Updates
In our Travel Updates, you'll find the most recent information and latest updates.
See all travel info

Legal

General Conditions of Carriage

Find out about our General Conditions of Carriage for passengers and baggage.
Privacy policy

Information on how we protect your personal information, and the details of our Privacy Policy.
Emergency contact information

How you can provide contact details for the person you'd like us to inform in the event of an emergency.
Your passenger rights

When things don’t go to plan, we’ll assist you in line with the legislation applicable to your journey.
Air carrier liability

This information notice summarises the liability rules applied by Community air carriers as required by Community legislation and the Montreal Convention.
Terms and conditions for advertised fares
LowFare Ticket conditions

General Conditions of Carriage