Flex

Ticket includes:

  •   1 small underseat cabin bag (30x40x20cm)*
     1 overhead cabin bag (55×23×40cm)*
     2 checked bags (23 kg each)
     Seat reservation
     Fast Track (selected airports)
     Priority Boarding (selected airports)
     Refundable

*Your underseat bag + overhead cabin bag have a combined weight limit of 15 kg.

Optional add-ons: Food and drinks (most flights).

Name change: Free
Rebooking domestic flights: Free*
Rebooking international flights: Free*
Refundable: Fully refundable
Conditions apply

*No change fee, but any applicable fare difference must be collected.

Name change: Free
Rebooking domestic flights: Free*
Rebooking international flights: Free*
Refundable: Fully refundable
Conditions apply

*No change fee, but any applicable fare difference must be collected.

Ticket conditions
  • Your booking reference is your only confirmation of booking.
  • All fares charged per person, per one way flight and include all mandatory government taxes and charges.
  • Prices are subject to availability and not guaranteed until purchase.
Changing Flex

  • You can change the date and time, and the name of the ticket holder until the check-in closes.

  • No change fee, but any applicable fare difference must be collected.
  • Changes can only be made to another flight where there is availablity within the same ticket type.
  • Destinations can only be changed from domestic to domestic (within same country) or international to international.
  • Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
  • Certain tickets cannot be changed online – you'll need to call our Contact Centre to make changes.
Cancelling Flex
  • Fully refundable and can be cancelled online.
  • All flights are charged at the time of booking.

Name change: Free
Rebooking domestic flights: Free*
Rebooking international flights: Free*
Refundable: Fully refundable
Conditions apply
*No change fee, but any applicable fare difference must be collected.

Ticket conditions
  • Amounts shown are per person and inclusive of taxes, fees and charges. Certain forms of payment may incur additional fees. 
  • Prices are subject to availability and not guaranteed until purchase is completed. Upon completion of reservation and payment, an electronic travel document and  receipt will be sent.
Changing Flex

  • You can change the date and time, and the name of the ticket holder until the check-in closes. If you do not use your booked flight, no changes will be possible to that specific flight, nor to subsequent flights in the booking. 

  • In case of changing flights, Flex fares may be rebooked to the same ticket class or higher. Any difference between the amount paid and a higher applicable fare will be charged. In case of upgrade from a Lowfare/Lowfare+ to a Flex fare, the original non-refundable amount remains non-refundable.
  • Name changes can only be made before the first flight in the booking commences. A name change will apply to all flights associated with the passenger in that booking.
  • Certain tickets cannot be changed online – you'll need to call our Contact Centre to make changes.
Cancelling Flex

  • Tickets are fully refundable* and can be cancelled via  My Travels on our homepage. If booking is cancelled before departure the tickets will be automatically refunded. If not, a refund must be requested on our home page. 

    *Some services such as change/rebooking fee, meals, credit card fee, service fee, SMS, donations, Time-To-Think are non-refundable.

Service charge - phone and airport bookings
  • There's a service charge (30 EUR, or equivalent in local currency, per person) for bookings and changes made by phone and at the airport.

 Service charge - phone and airport bookings

There's a service charge (30 EUR per person, each way) for bookings and changes made by phone and at the airport.